Edge of the Wedge 25 – Tourism Café Podcast
Recorded live at Edge of the Wedge in Rocky Harbour, NL on April 2, 2011. [podcast]http://tourismcafe.ca/tourismcafe25.mp3[/podcast] http://tourismcafe.ca/tourismcafe25.mp3 Eva Gutsche from Ontario’s...
View ArticleEdge of the Wedge 25+1 Tourism Café
Edge of the Wedge 25 – GMIST [podcast]http://tourismcafe.ca/tourismcafe26.mp3[/podcast] http://tourismcafe.ca/tourismcafe26.mp3 Robyn Jeffery from Alma, NB – How do you bring an idea to a community and...
View ArticleThe Power of Storytelling
Travel Manitoba just completed their provincial conference on the theme “Sharing Manitoba’s Story: Building the Visitor.” Edge of the Wedge experiential travel graduate Laurenda Madill was a major...
View ArticleHigh season a great time to gather customer insights
It’s the time of year we love the most as guests visit our properties, engage in our experiences and enjoy our region. It’s also a great time to gather a few key insights that can inform product...
View ArticleExperience Economy & the Attention Economy
Economics may not be your thing but there are two economies as a travel business you need to be thinking about these days. The Experience Economy (Pine & Gilmore 1999) is an economic model but not...
View Article6 Things you should know about your ideal guests!
So as a small business you want to move beyond gut feeling/instinct and learn more about your guests to help inform you product and market development. Great. Your destination marketing organizations...
View ArticleEngaging the Customer Goes Viral!
Nimmo Bay Resort, in northern British Columbia operates with their own theory of Hospitality: E2=MC Expectations Exceeded = Memories Created! Appreciating that there are more people ‘out there’ than...
View ArticleIf at first an idea doesn’t seem absurd – there’s no hope for it!
Albert Einstein once said, “If at first an idea doesn’t seem totally absurd there’s no hope for it.” Innovators understand that risk is part of the formula for success. You must take risks, often big...
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The Cutting Edge experiential travel training in Manitoba
From October 17 – 20, 2011 Travel Manitoba hosted its first ever experiential travel training initiative for the tourism industry at Elkhorn Resort and Riding Mountain National Park. Polkas, Paska and...
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The Boomtown Trail is on the move
Edge of the Wedge GMIST graduate Ken Duncan is taking his learning to market as he moves his region forward with experiential travel AND customer experience management. As CEO for the Boomtown Trail...
View ArticleHarmonious Meetings: Getting Things Done Together
Harmonious Meetings don’t just happen. They are the result of setting the stage for success. At Northern Edge Algonquin we’ve been hosting meetings for almost twenty years with team members responsible...
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Where’s Todd? At the Edge, again.
Explorer’s Edge Best Practice Mission Sustainable Tourism: Culinary • Cultural • Experiential • Nature This past week I was very pleased to welcome Atlantic Canada tourism allies to my Algonquin Park...
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TripAdvisors Green Leaders Program Certifies and Rewards Sustainable Tourism
Just wanted to share news of TripAdvisors New Green Leaders program. GreenLeader hotels and B&Bs apply to be included in the TripAdvisor GreenLeaders Programme. If accepted, GreenLeaders achieve...
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Are you disrupting or being disrupted?
Morgan Black wrote “2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media...
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